Privacy Policy

1. Introduction

Hendrick Logistics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email, phone, address)
• Company name and business details
• Shipping and billing information
• Account credentials
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Referring website or source
• Location data (with consent)

3. How We Use Your Information

We use the information we collect to:

• Provide and manage our logistics services
• Process shipments and track deliveries
• Communicate with you about your shipments
• Send marketing communications (with consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on:

• Contract: To fulfill our contractual obligations to you
• Legitimate Interest: For our business operations and improvements
• Consent: For marketing communications and cookies
• Legal Obligation: To comply with applicable laws

5. Information Sharing

We may share your information with:

• Service providers and logistics partners
• Customs authorities and regulatory bodies
• Payment processors
• Professional advisors
• Law enforcement when required by law

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Shipping records are typically retained for 7 years for customs compliance purposes.

7. Your Rights

Under GDPR and applicable data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data
• Restriction: Limit how we use your data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us at privacy@hendricklogistics.com

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.

9. International Transfers

Your information may be transferred to and processed in countries outside the European Economic Area. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

10. Cookies

Our website uses cookies to enhance your experience. For more information about how we use cookies, please see our Cookies Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: